You can use the in-app emergency button to call authorities to get help if you need it. The app displays your location and trip details, so you can quickly share them with emergency services.
Truck motion customer associates trained in incident response are available around the clock.
Your feedback matters. Low-rated trips are logged, and Driver may be removed to protect the consumer/shipper community.
All Truck motion orders are tracked from start to finish, so there’s a record of your trip if something happens.
All Truck motion driver partners are protected, subject to conditions and limits.
You are protected from the moment you accept an order request, through to when the trip ends. Subject to conditions and limits
What this means for you
Get help with emergency medical treatment costs if you’re injured in an accident while on an Truck motion trip. If your injuries stop you from driving, you can also get help with lost earning opportunities.
If you’re a truck motion driver in Pakistan, Partner Injury Protection can help you with emergency medical treatment expenses and other costs.
As part of our global commitment to safety we have partnered with Jubilee to provide as many driver partners as possible with protection under this program. That’s why Truck motion is paying for this program.
While on a Truck motion trip in Pakistan, your shipper is also automatically protected by good on transit insurance.
If an accident happened while On-Trip and want to get help, please use the in-app claim form or contact united insurance.
When you use Truck motion, you trust us with your information. We are committed to keeping that trust. That starts with helping you understand our privacy practices.
This policy describes the information we collect, how it is used and shared, and your choices regarding this information. We recommend that you read this along with our Privacy Overview, which highlights key points about our privacy practices (including what information we collect, when we collect it, and how we use it).
This policy describes how Truck motion and its affiliates collect and use personal information to provide our services. This policy applies to all users of our apps, websites. This policy specifically applies to:
This policy also applies to those who provide information to Truck motion in connection with an application to use our services, or whose information Truck motion otherwise receives in connection with its services (such as contact information of individuals associated with Truck motion). All those subject to this policy are referred to as “users” for purposes of this policy.
The practices described in this policy are subject to applicable laws in the places in which we operate. This means that we only engage in the practices described in this policy in a particular Pakistan or region if permitted under the laws of those places. Please contact us if you have questions on our practices in your region.
Truck motion collects:
Depending on the Truck motion services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.
We collect transaction details related to your use of our services, including the type of services you requested or provided, your order details, delivery information, date and time the service was provided, amount charged, distance traveled, and payment method.
We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers.
We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
We enable users to communicate with each other and Truck motion through the Truck motion apps, websites, and other services. For example, we enable drivers and Shipper, to call or text each other (without disclosing their telephone numbers to each other). To provide this service, Truck motion receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the communications. Truck motion may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services and for analytics.
Truck motion may combine the information collected from these sources with other information in its possession.
Truck motion provides means for you to see and control the information that Truck motion collects, including through:
You may also request that Truck motion provide you with explanation, copies or correction of your data.
A. PRIVACY SETTINGS
The Privacy Settings menu in the Truck motion rider app gives users the ability to set or update their location and contacts sharing preferences, and their preferences for receiving mobile notifications from Truck motion. Information on these settings, how to set or change these settings, and the effect of turning off these settings are described below:
B. DEVICE PERMISSIONS
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Truck motion app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Truck motion app seeks before you first use the app, and your use of the app constitutes your consent.
C. RATINGS LOOK-UP
After every trip, drivers and riders are able to rate each other, as well as give feedback on how the trip went. This two-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for both drivers and riders.
Your rider rating is available in the main menu of the Truck motion rider app.
Your driver rating is available in the Ratings tab of the Truck motion Partner app.
D. EXPLANATIONS, COPIES AND CORRECTION
You may request that Truck motion:
You can make these requests by contacting Truck motion.
You can also edit the name, phone number and email address associated with your account through the Settings menu in Truck motion’s apps. You can also look up your trips, orders and deliveries history in the Truck motion apps.
We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the Truck motion apps or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.
We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.