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Safety & Privacy Policy

Emergency assistance button

You can use the in-app emergency button to call authorities to get help if you need it. The app displays your location and trip details, so you can quickly share them with emergency services.

 

24/7 incident support

Truck motion customer associates trained in incident response are available around the clock.

 

2-way ratings

Your feedback matters. Low-rated trips are logged, and Driver may be removed to protect the consumer/shipper community.

 

GPS tracking

All Truck motion orders are tracked from start to finish, so there’s a record of your trip if something happens.

 

Protection

All Truck motion driver partners are protected, subject to conditions and limits.

 

Protected when order is underway

You are protected from the moment you accept an order request, through to when the trip ends. Subject to conditions and limits

 

How it works

What this means for you

Get help with emergency medical treatment costs if you’re injured in an accident while on an Truck motion trip. If your injuries stop you from driving, you can also get help with lost earning opportunities.

 

Protection for emergency medical treatment costs and lost earning opportunities

If you’re a truck motion driver in Pakistan, Partner Injury Protection can help you with emergency medical treatment expenses and other costs.

 

YOU PAY NOTHING

As part of our global commitment to safety we have partnered with Jubilee to provide as many driver partners as possible with protection under this program. That’s why Truck motion is paying for this program.

 

OUR CUSTOMERS ARE PROTECTED TOO

While on a Truck motion trip in Pakistan, your shipper is also automatically protected by good on transit insurance.

 

How to claim if accident happened

If an accident happened while On-Trip and want to get help, please use the in-app claim form or contact united insurance. 

 

 

Privacy Policy

Introduction

When you use Truck motion, you trust us with your information. We are committed to keeping that trust. That starts with helping you understand our privacy practices.

This policy describes the information we collect, how it is used and shared, and your choices regarding this information. We recommend that you read this along with our Privacy Overview, which highlights key points about our privacy practices (including what information we collect, when we collect it, and how we use it).

This policy describes how Truck motion and its affiliates collect and use personal information to provide our services. This policy applies to all users of our apps, websites. This policy specifically applies to:

  • Shipper/consumer: users who request or receive transportation
  • Drivers: users who provide transportation individually or through partner transportation companies

This policy also applies to those who provide information to Truck motion in connection with an application to use our services, or whose information Truck motion otherwise receives in connection with its services (such as contact information of individuals associated with Truck motion). All those subject to this policy are referred to as “users” for purposes of this policy.

The practices described in this policy are subject to applicable laws in the places in which we operate. This means that we only engage in the practices described in this policy in a particular Pakistan or region if permitted under the laws of those places. Please contact us if you have questions on our practices in your region.

 

The Information We Collect

SUMMARY

Truck motion collects:

  • Information that you provide to Truck motion, such as when you create your Truck motion account.
  • Information created when you use our services, such as location, usage and device information.
  • Information from other sources, such as Truck motion partners and third parties that use Truck motion APIs.

 

1. Information you provide
  • User profile:We collect information when you create or update your Truck motion account. This may include your name, email, phone number, login name and password, address, payment or banking information (including related payment verification information), government identification numbers such as Social Security number, driver’s license or passport if required by law, birth date, photo and signature. This also includes vehicle or insurance information of drivers. This also includes the preferences and settings that you enable for your Truck motion account.
  • Background check information:We may collect background check information if you sign up to use Truck motion’s services as a driver or Shipper. This may include information such as your driver history or criminal record (where permitted by law). This information may be collected by a vendor on Truck motion’s behalf.
  • Demographic data:We may collect demographic information about you, including through user surveys.
  • User content:We may collect information that you submit when you contact Truck motion customer support, provide ratings or compliments for other users, or otherwise contact Truck motion.

 

2. Information created when you use our services
  • Location Information

Depending on the Truck motion services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.

    • If you are a driver, Truck motion collects location information when the Truck motion app is running in the foreground (app open and on-screen) or background (app open but not on screen) of your device.
    • If you are a Shipper and have provided permission for the processing of location data, Truck motion collects location information when the Truck motion app is running in the foreground. In certain regions, Truck motion also collects this information when the Truck motion app is running in the background of your device if this collection is enabled through your app settings or device permissions.
    • Shipper and Driver may use the Truck motion app without enabling Truck motion to collect their location information. However, this may affect the functionality available on your Truck motion app. For example, if you do not enable Truck motion to collect your location information, you will have to manually enter your pickup address. In addition, location information will be collected from the driver during your trip and linked to your account, even if you have not enabled Truck motion to collect your location information.
  • Transaction Information

We collect transaction details related to your use of our services, including the type of services you requested or provided, your order details, delivery information, date and time the service was provided, amount charged, distance traveled, and payment method.

  • Usage information

We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers.

  • Device Information

We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.

  • Communications data

We enable users to communicate with each other and Truck motion through the Truck motion apps, websites, and other services. For example, we enable drivers and Shipper, to call or text each other (without disclosing their telephone numbers to each other). To provide this service, Truck motion receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the communications. Truck motion may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services and for analytics.

 

3. Information from other sources
  • User feedback, such as ratings or compliments.
  • Users requesting services for or on your behalf.
  • Users or others providing information in connection with claims or disputes.
  • Truck motion business partners through which you create or access your Truck motion account, such as payment providers, social media services or apps or websites who use Truck motion’s APIs.
  • Insurance providers (if you are a driver or Shipper).
  • Partner transportation companies (if you are a driver who uses our services through an account associated with such a company).
  • Publicly available sources.
  • Marketing service providers.

Truck motion may combine the information collected from these sources with other information in its possession.

 

Transparency

Truck motion provides means for you to see and control the information that Truck motion collects, including through:

  • in-app privacy settings
  • device permissions
  • in-app ratings page

You may also request that Truck motion provide you with explanation, copies or correction of your data.

 

A. PRIVACY SETTINGS

The Privacy Settings menu in the Truck motion rider app gives users the ability to set or update their location and contacts sharing preferences, and their preferences for receiving mobile notifications from Truck motion. Information on these settings, how to set or change these settings, and the effect of turning off these settings are described below:

  • Location Information
    • Truck motion uses rider’s device location services to make it easier to get a safe, reliable ride whenever you need one. Location data helps improve our services, including pickups, navigation, and customer support.
    • You may enable/disable, or adjust, Truck motion’s collection of rider location information at any time through the Privacy Settings menu in the Truck motion app, or via the settings on your mobile device. If you disable the device location services on your device, your use of the Truck motion app will be affected. For example, you will need to manually enter your pickup or drop-off locations. In addition, location information will be collected from the driver during your trip and linked to your account, even if you have not enabled Truck motion to collect your location information.
  • Share Live Location (Shipper/Consumer)
    • If you have enabled the device location services on your mobile device, you may also enable Truck motion to share your location with your driver from the time you request a ride to the start of your trip. This makes it easier for your driver to pick you up.
    • You may enable/disable location sharing with your driver at any time through the Privacy Settings menu in the Truck motion app. You may use the Truck motion app if you have not enabled location sharing, but it may be more difficult for your driver to locate you.
  • Notifications: Account and Trip Updates
    • Truck motion provides users with trip status notifications and updates related to your account. These notifications are a necessary part of using the Truck motion app, and cannot be disabled. However, you may choose the method by which you receive these notifications through the Privacy Settings menu in the Truck motion app.
  • Notifications: Discounts and News
    • You may enable Truck motion to send you push notifications about discounts and news from Truck motion. You may enable/disable these notifications at any time through the Privacy Settings menu in the Truck motion app.

 

B. DEVICE PERMISSIONS

Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Truck motion app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Truck motion app seeks before you first use the app, and your use of the app constitutes your consent.

 

C. RATINGS LOOK-UP

After every trip, drivers and riders are able to rate each other, as well as give feedback on how the trip went. This two-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for both drivers and riders.

Your rider rating is available in the main menu of the Truck motion rider app.

Your driver rating is available in the Ratings tab of the Truck motion Partner app.

 

D. EXPLANATIONS, COPIES AND CORRECTION

You may request that Truck motion:

  • Provide a detailed explanation regarding the information Truck motion has collected about you and how it uses that information.
  • Receive a copy of the information Truck motion has collected about you.
  • Request correction of any inaccurate information that Truck motion has about you.

You can make these requests by contacting Truck motion.

You can also edit the name, phone number and email address associated with your account through the Settings menu in Truck motion’s apps. You can also look up your trips, orders and deliveries history in the Truck motion apps.

 

UPDATES TO THIS POLICY

We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the Truck motion apps or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.

We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.